Return & Exchange Policy
Every pair of BlackBee slides is individually crafted by hand. Understand our made-to-order terms and quality guarantee.
Our Made-to-Order Guarantee
Because we operate on a strictly made-to-order model, every pair of slides is crafted specifically for you upon receiving your order.
Important Notice on Returns:
Due to the bespoke nature of our production, we do not accept returns, exchanges, or issue refunds for sizing errors, change of mind, or buyer’s remorse.
Please consult our Sizing & Fit Guide carefully before placing your order to ensure the perfect fit.
Defects & Faulty Workmanship
We take immense pride in our craftsmanship. In the rare event that your slides arrive with a manufacturing defect (such as sole separation or severe stitching flaws), we will gladly replace them with an exact copy of your order.
How to Report a Defect:
Inspect Immediately
Inspect your slides immediately upon delivery.
Contact Within 3 Days
If you notice a defect, contact us within 3 days of receiving your order with your order number and a clear photo/video showing the issue.
Immediate Replacement Production
Once verified, we will begin production on your replacement pair immediately. The faulty pair must be returned to us, and we will cover the cost of the return shipping.
* Please note: Replacements are strictly for the exact same design, size, and color as the original order. Normal wear and tear is not covered by this policy.
Need Support with an Order?
Our team is ready to review your defect report or guide your sizing questions before you order.
Response within 24 hours • Mon – Fri (9 AM – 6 PM)